Service is a mindset - what we learned from a butler

During our last quarterly meeting we had an inspiring visit from Vincent Vermeulen, founder of the School for Butlers & Hospitality. He gave us a fresh perspective on service, hospitality and ... etiquette.

We didn't really need table etiquette, but his message stuck:
Every contact counts. Every mail, every customer, every project deserves attention.
That's etiquette - and it makes our service stronger.

 

At Alphatronics, we already do it well, but Vincent got us thinking.
We're going to take a hard look at every contact moment with customers:
What could be smoother? What can be more personal?
Because good service belongs to everyone.
Including the marketer writing this blog.

 

Thanks for the wake-up call, Vincent. Our customers are going to feel the difference.